Home > Patient info

Unfortunately we are not taking new patients at this time. Please revisit our website periodically as we hope to be able to accept new patients in the the near future. Browse the headings below to find out more about being a patient at our practice. If you have any questions that aren't answered here, you can contact us to find out more.

Our Nurses

Our Practice Nurses, Biz Gibson, Tracey Battersby & Rosemary Buchan are experienced in providing primary care. They provide a wide range of services including:

  • Wound care
  • ECGs
  • Spirometry
  • Childhood Immunisation
  • Travel Advice and Vaccinations
  • Four year old health checks

Our Community Nurses Karyn Todd & Sally Hutton are dedicated to the provision of community care and have experience and skills in aged care and in the management of chronic disease in the community setting.

Karyn provides valuable support to our doctors and patients by assisting them with Care Plan management while Sally undertakes Home Health Assessments for patients over 75 years of age.

Geoff Clarke, a credentialed mental health nurse, provides mental health support to our doctors and patients as required

Our Administrative Team

Barrack Street Practice is a very busy General Practice. Our Practice Team aims to provide a professional, caring and friendly service to our patients.

Business / Practice Manager: Phil Murphy

Assistant Practice Managers: Tania Craig & Corrina O’Brien

Reception Supervisors: Lynette Fletcher & Dennyse Overton

Our team of friendly receptionists: Helen, Lola, Uli, Maegan, Serena and Nikia will help to make your experience at Barrack Street Practice a positive one.

Choosing Your Doctor

We encourage our patients to choose one or two doctors to make sure there is a second practitioner to call on if the other is unavailable or on leave. This helps maintain continuity of care and also ensures you are comfortable and familiar with the doctor you see. Of course, you are free to see any of our doctors who will inform themselves of your medical history and treatment notes before meeting with you.

Up-to-date Patient Information

Correct patient identification is vital for patient safety and the maintenance of patient confidentiality, so it is very important that your personal information is kept up-to-date.

As required by our accreditation standards, we use at least three approved identifiers each and every time a patient attends for an appointment, makes an appointment or calls for results.

Appointments

The easiest way to make an appointment with your doctor is by telephoning the Practice on (03) 6223 1055. Please do not endeavour to make an appointment with us by using our email address. The email address is not manned on a continual basis, so appointment requests may not be picked up in sufficient time to meet the patient's expectation.

Standard Appointments are held at 15-minute intervals.

It is important you consider how long the doctor might need with you in order to help you with your concerns. There are some types of medical problems that are better suited to our standard appointment time of 15 minutes while others will require a more thorough assessment and investigation. If you do have a number of issues to discuss then the doctor will require more time.

Your First Visit with Us

If you are visiting us for the first time please arrive 15 minutes before your scheduled appointment.

As a new patient, we will need you to complete a registration and medical history form that you will give to the doctor or nurse who first sees you. The medical history form includes information such as your past & current medical problems, medications and allergies. Our practice nurse may check your blood pressure, height and weight.

If you are know that you have had health care plans done by your previous doctor in the preceeding 12 months, please phone your previous practice or Medicare on 13 2011 and note on your medical history form the dates these plans were completed.

Please ensure you book a long appointment for your first visit and that you bring your Medicare Card and any other health concession cards with you. Please read about our practice fees before you come and please be aware that we are not a bulk-billing practice.

What types of conditions might require a longer appointment?

A longer appointment might be required if you:

  • have a number of matters or complex set of symptoms or conditions that require attention;
  • are having a procedure performed (such as a well woman’s check or a pap smear)
  • require a ‘Medical Examination’, or
  • need a form completed (such as a Centrelink document).

Ensuring you have the time you need with your doctor helps keep other appointments on time and minimises waiting times and inconvenience for you and our other patients.

From time to time, especially when we are very busy, we offer short appointments for simple issues such as medical certificates when you need no treatment or for repeat prescriptions.

Missed appointments

We understand that sometimes you will need to cancel an appointment.

If you are unable to keep your appointment please telephone us as soon as possible so that we can offer the appointment to another patient.

We accept cancellations up to 2 hours before your scheduled time; after that we will apply a late cancellation/non-attendance fee of $45 for a standard appointment and $65 for a double appointment. These fees do not attract any rebate from Medicare.

We are always heavily booked and it is important to your fellow patients that we are able to fill spaces that become available when cancellations occur.

Urgent medical issues

Urgent medical issues will be dealt with promptly—please inform us if this is the case.

Sick children

If you have a sick child who is a patient of the Practice, please make this clear when you call to make the appointment and we will endeavour to see him/her as soon as possible.

When You Arrive

Identifying patients consistently and correctly is a key element in reducing the risk of adverse events and enhancing patient safety, so when you come for a consultation our reception staff will ask for three of the five identifiers below:

  1. your name (family & given names);
  2. your date of birth;
  3. your gender (as identified by you)
  4. your address; and/or
  5. patient record number (where it exists)

We do this for two reasons: one is to ensure that we consistently and correctly identify you and to confirm that all of the personal details are up to date and secondly, as it is a requirement under the RACGP Accreditation Standards that we use at least three identifiers every time a patient comes for an appointment, rings to make an appointment or phones for results.

Interpreter Services

Other languages

If you prefer to use a language other than English, you can choose to use a professional translating service or a translator who may be a family member, friend or bilingual staff member.

We encourage our patients to use the free Translating and Interpreting Service (TIS) and are happy to arrange this for you: just let reception staff know when you make your appointment. Please note that if you require an on-site interpreter, we will need 10 days’ notice to arrange this with the TIS.
Children are not encouraged to translate on their parent’s behalf. In some situations, it may also be inappropriate for a family member or friend to translate.

Sign language

We are able to provide a free interpreting service for hearing impaired and deaf patients who use Australian Sign Language (AUSLAN).

Confidentiality

Patient confidentiality is paramount at Barrack Street Practice. We comply with the Guidelines to the Australian Privacy Principles and have our own Policy & Procedures for added security.

Only authorised staff members have access to our clinical management software.

If you require a third-party to access your information/results, please ask reception staff for a consent form. If a consent form is not completed, we will not be able to provide information to anyone but you.

Other Services

We aim to cater for the health needs of your entire family, and provide comprehensive continuing care.

In addition to general practice services, we also offer the following services in which we have special interest and training:

  • sexual & reproductive health
  • child health
  • geriatrics
  • immunisation
  • mental health & counselling
  • minor surgery
  • skin checks, and
  • a range of other procedures.

We offer comprehensive pre-travel health advice and subscribe to MASTA Travel Health Services.

Our Diabetes Educator sees patients every second Monday between 9am and 3pm.

If you require her services, your doctor may provide a referral as part of Enhanced Primary Care (EPC). If you have this type of referral, there is no charge for the service.

She is also available to see patients privately, though there is an out-of-pocket cost for this type of consultation.

After Hours Care

If you need to see a doctor after hours, please contact the After Hours Doctor on (03) 6165 2361. The After Hours Doctor is located at 252 Main Rd, Derwent Park and will forward a note to our doctors about your visit to ensure your file is up-to-date.

For free medical advice from a nurse or doctor after hours, phone GP Assist on 1800 022 222.

In an emergency, call an ambulance (000) or go straight to the Accident & Emergency Departments of Hobart Private Hospital, Calvary Hospital or the Royal Hobart Hospital. All of these hospitals will give you excellent emergency care.

Please be aware that there will be charges associated when attending a private hospital.

Telephoning Your Doctor

As a matter of course, telephone calls are not diverted to doctors as they distract from patient consultations. The nurse on duty will either take your call or a message will be passed on to your doctor, the doctor may ask the nurse to return your call or the doctor may call you back herself.

If your doctor is to call you back, it may not be until the end of the day.

Medical Certificates

If you require a medical certificate, you must attend a consultation with a doctor. We do not issue medical certificates without you actually seeing the doctor and we are not permitted to issue certificates retrospectively without a consultation with your doctor.

Specialist Referrals

If you need a referral to a specialist you must meet with your doctor before they can provide you with a relevant and helpful referral letter.

It is a requirement of all medical practices that we do not provide referrals without a consultation taking place first.

Referrals cannot be backdated.

If your referral has expired or has been lost and you require that referral to be re-issued by your doctor, we are happy to do so, however, there will  be a fee for that service.

Results of Investigations (ie. pathology, x-rays, ultrasounds)

We don’t require you to return to the surgery to get results from investigations arranged on your behalf.

Please allow two days for the results to be received by the Practice and then telephone (03) 6223 1055 for your results. The best time to call is between 1:30pm and 2:30pm, when your doctor will have had time to look at that day’s results.

We will send you a letter to advise you of the results of routine pap smears.

We will telephone you after an investigation if:

  • the doctor needs to urgently follow up with you, or
  • a change is required, such as to the type of medication you use.

Please ensure we have your current daytime phone number. If we do not have a contact number for you, we will have to write to you to pass on important information, which may cause delays.

So as not to delay these investigations, we ask you to ensure that you are in possession of the relevant Investigation Request Form. If you arrive at an X-Ray/Pathology facility and you do not have for request form, we cannot guarantee that we will be able to provide you with a replacement form in time for your X-Ray/Pathology appointment and you may need to reschedule that appointment.

Repeat Prescriptions

To obtain a repeat prescription you must attend an appointment. This is because it is important that your doctor is confident you are being medicated correctly. In some circumstances, requests for repeat scripts may be made by phone, but we must have at least 48 hours’ notice to deal with such a request.

There will be a $10.00 fee for this service and will be payable whether you have a concession card or not. This fee must be paid at the time you collect your prescription. There is no Medicare Rebate for this fee.

Recall & Reminder Services

We provide a reminder service for non-routine pap smears, breast checks, some vaccinations and other follow-ups as determined by your doctor.  Another important reason to keep your contact details up‑to‑date at all times. If you do not wish to receive these reminders, please let us know.

Smoking Policy

Smoking is not permitted in the Practice premises or within 20 metres of the front door.

Research Projects

Occasionally, our doctors undertake research projects on behalf of organisations such as The Menzies Research Institute, The Asthma Foundation, Diabetes Australia, The National Prescribing Service and so on.

You will always be advised if there is a project applicable to you and will be asked for your written permission to be included in the research.

Training Practice

Barrack Street Practice is an accredited training practice with General Practice Training Tasmania (GPTT) and we are committed to the training of future GPs. Every six or twelve months we will have a new GP registrar working with us. A registrar is a fully qualified and registered doctor who is on the training program in general practice and has taken a training position at Barrack Street. Registrars in their GP Term 1 have not worked in general practice before and may take a little time to get used to the differences compared to working in a hospital. They learn a lot during this time — from their experiences with patients, the doctors in the Practice and the office staff.

We also provide placement opportunities to the Medical Students from University of Tasmania (UTAS) for on-the-job experience. If a medical student is undertaking experience with the Practice, you will be advised before your consultation so you may provide your consent, or otherwise, to the student being present during your consultation.

Download our practice information booklet:

Practice Information 2017